Learn about the lifecycle of the AI Notebooks, AI Training, and AI Deploy products in the OVHcloud Public Cloud.
Our goal is to provide a clear understanding of the maintenance, upgrade, and decommissioning stages of products to ensure a continuous and reliable experience. This document is not contractual and has no legal basis. We hope to provide the best possible service to our customers.
Products maintenance
Objective
The maintenance phase aims to ensure that our products continue to function correctly throughout their use by our customers.
Key activities
- Technical support: Main support is provided via the OVHcloud support channels (i.e., ticket creation via the console).
- Patches: In case of bugs or security issues, patches will be developed and deployed to maintain product stability.
- Minor Enhancements: We are constantly working to improve your experience by incorporating minor enhancements to optimize performance and usability.
Customer constraints linked to AI products maintenance activities
On AI Notebooks images, particularly in the event of a security problem, we may no longer offer a version of a framework or library. As upward compatibility is not guaranteed, this could render older Notebook backups inoperative. We therefore advise our customers to back up their data and results regularly and in independent storage. For containers running AI Training and AI Deploy, we may have to restart the platform and your processing will therefore be halted. Except in the event of a security problem requiring an immediate restart without prior notice, we will notify you and the restart will take place within 7 days of the announcement.
Product updates
Objective
Updates are essential to keep the products up-to-date, secure, and suitable for your changing needs.
Key activities
- Updates planning: We will keep you informed of the next scheduled updates.
- Development: Updates include new features, security enhancements, and patches.
- Rigorous testing: Before each update, extensive tests are carried out to ensure stability.
- Communication: We'll keep you informed of new features and important changes.
Customer constraints relating to products maintenance activities
For AI notebook images, we plan to maintain the images with the latest versions of frameworks and libraries. However, to enable migration of your data and results to the most up-to-date versions, we will maintain the latest three versions of each image online. We will remove the oldest three images when the new, more up-to-date versions are released. We advise our customers to back up their data and results regularly and in independent storage and to switch as soon as possible to the most recent version of the images available. A notebook running on an obsolete image may be shut down within 7 days. We advise our customers to follow the image update cycle.
For containers running AI Training and AI Deploy, we may have to restart the platform every 7 days and your processing will therefore be stopped. If you expect your processing to last longer than 7 days, we advise you to contact us so we can organize a postponement with you, on an exceptional basis.
Products decommissioning
Objective
The products will evolve and eventually reach the end of their lifecycles. Our objective is to facilitate smooth transitions.
Key activities
- Communication: We will inform you well in advance of the planned decommissioning date.
- Data Transfer: We will assist you with the transfer of data to an alternative solution, where appropriate.
Go further
We hope this document has provided you with a clear view of the maintenance, upgrade, and decommissioning phases of the AI Notebooks, AI Training, and AI Deploy products. Our commitment is to provide you with an exceptional customer experience throughout the product's lifecycle.
For more information and tutorials, please see our other AI & Machine Learning support guides or explore the guides for other OVHcloud products and services.