Setting and managing an account password

Learn how to set, change, and manage your password for the OVHcloud Control Panel.

Your OVHcloud Control Panel password is required to access all of your services and information. It needs to meet a set of complexity requirements, and it must also be changed regularly to guarantee security.

Requirements

• An active OVHcloud account
• Your customer code and/or email address

OVHcloud Control Panel Access

• Direct link: Account security
• Navigation path: your name (top right) > your initials > Security

Instructions

Generate a strong password

To ensure that your solutions stay secure, we recommend setting a strong password for accessing the OVHcloud Control Panel. A strong password should:

• contain at least nine characters.
• contain at least one upper-case letter, one lower-case letter, and one number.
• contain special characters (e.g. %, #, :, $, *).
• not contain a dictionary word.
• not contain any personal information (e.g. your first name, last name, or date of birth).
• be stored in a password manager.
• be changed every three months.
• be different from any passwords that have been used before.

There are several effective ways of creating strong passwords. We recommend following the tips provided by the National Cyber Security Centre.

The freemium password manager LastPass also offers a tool for creating solid, randomly generated passwords, available here.

Use a password manager

You can use specific software programs to save and secure your OVHcloud account password.

For example, you can use the password manager KeePass. It is a free, open-source, popular password manager.

It is simple to use, and involves setting a master password — which must meet a complexity requirement — then using the master password to access a database containing all of your usernames and passwords. You can make the passwords stored in the database highly complex because the software program will store them.

The software can also generate random complex passwords, which it will save for all of the websites and applications you use.

Best practices for password management

• Check that it has not been compromised. Ensure that your current password has not been accessed by malicious parties. You can check this on the Have I Been Pwned website. If your password has been compromised, we strongly recommend changing it as soon as possible.
• Use a separate password for each service. The password for accessing your OVHcloud account should not be used on any other websites or applications. We also recommend applying this rule to all of your web services. By using a different password for each website, you can avoid having all of your services compromised with just one password theft.
• Don’t save your password in your web browser. Although it can be very practical, we do not recommend allowing your password to be saved by your browser via the “Remember this password” box. This can result in several security issues, especially if a malicious person manages to take control of your computer. They would simply need to retrieve the file containing the list of saved passwords, and they would then have access to your accounts.
• Change your password regularly. By changing your password regularly, you can increase your account’s security. If you suspect that it may have been compromised, change it immediately. When you reset your password, all active sessions for your OVHcloud account will be automatically closed. Please also ensure that the password you set is different from the previous passwords you have used.
• Keep it secret. Passwords should stay secret. They should not be written down, shared with other users, or sent to third parties. OVHcloud teams will never ask for your password, especially not via email.

Change your password

1. On the Account security page, click Edit to the right of Password.
2. In the pop-up window, Confirm that you want to change the password.
3. An email is then sent to the account’s contact email address, to confirm the password change. Please read the instructions in the email carefully. Click the link provided in the email, which will redirect you to the page for changing your password. Enter your new password into the New password field, then click Submit.
4. A new screen will appear, confirming that the password has been changed successfully. Click Login to be redirected to the login page, then enter your email address and new password.

If you have forgotten your current password

1. On the login page, click Reset your password.
2. Enter your customer code, or the primary email address associated with your OVHcloud account, then click Submit.
3. A message will appear, confirming that the information has been sent.
4. An email is then sent to the account’s contact email address, to confirm the password change. Please read the instructions in the email carefully. Click the link provided in the email, which will redirect you to the page for changing your password. Enter your new password into the New password field, then click Submit.
5. A new screen will appear, confirming that the password has been changed successfully. Click Login to be redirected to the login page, then enter your email address and new password.

Go further

For more information and tutorials, please see our other OVHcloud Control Panel support guides or explore the guides for other OVHcloud products and services.