How to manage messages in your OVHcloud Control Panel

When you created your OVHcloud account, you specified a contact email address. If you want to share or delegate the management of your messages related to your customer account, you can add new contact email addresses and configure rules to manage these messages.

Requirements

• Access to the OVHcloud Control Panel

Instructions

To access the communication management page for your OVHcloud customer account:

1. Log in to your OVHcloud Control Panel.
2. In the top right corner, click on your name and then your initials.
3. In the left-hand menu, click on My messages.

My messages

From the My messages tab, you can view all messages that have been sent to your contact email address. In the top right corner of the table, you can activate a filter to sort your messages by priority, date, and category.

Contacts

From the Contacts tab, you can find the reference email address of the OVHcloud account, which cannot be removed or modified from the customer account.

In addition to your default contact, you can add new contact email addresses to your OVHcloud account:

1. Click on the + Add a contact button, enter the email address and the contact's name, then click on Add. A validation code will then be sent to this email address.
2. Click on the ⋮ button to the right of the new contact to display the options:
   • Enter validation code: Allows you to enter the validation code sent to the new contact by email.
   • Resend the confirmation code: Allows you to resend an email containing a validation code to this contact.
   • Delete: Allows you to delete this contact.

Delivery settings

From the Delivery settings tab, you can create rules to organize the delivery of messages to your contact email addresses.

1. Click on the + Create a rule button to define which contacts will receive the messages, based on the categories and priority levels you select.
2. Click on the ⋮ button to the right of a rule to access the options:
   • Enable / Disable: Allows you to enable or disable the rule without deleting it.
   • Edit the rule.
   • Delete the rule.

Rules are applied based on two criteria:

• The category: Account, Billing, Incident, Maintenance, Product, and Security.

  Category	Description
  Account	Communications related to customer account settings, preferences, or credentials.
  Billing	Communications related to financial transactions, e.g., invoices, payments, renewals, or billing inquiries.
  Incident	Notification about unexpected service disruptions, outages, or recovery updates.
  Maintenance	Communications about scheduled or emergency maintenance, upgrades, or infrastructure changes that may impact service availability.
  Product	Communications related to the customer's subscribed services, e.g., features, usage, status, and updates.
  Security	Messages related to account or system security, e.g., breaches, suspicious activity, password changes, two-factor authentication, or phishing alerts.

• The priority: Low, Medium, and High.

  Priority	Description
  Low	Recurring communications without impact.
  Medium	Unusual but not risky.
  High	Customer MUST read the communication as soon as possible (possible service impact).

You can create your rules one by one; they will all be applied when a message is sent to your account.

You can also create a rule that includes multiple conditions that will be applied in sequence. To do this, when configuring a rule, click on the Add condition button. You can add as many conditions as needed.
By default, if a condition applies, the process stops. If you want the process to continue applying the following conditions, enable the And continue the processing of rules button under the rule you have configured.

Go further

For more information and tutorials, please see our other Account and Service Management support guides or explore the guides for other OVHcloud products and services.