OVHcloud Account Management FAQ – Articles

Here are the most frequently asked questions about managing your OVHcloud account.

How do I create an OVHcloud account?

Creating an account is free and simple. Your account is designed to give you easy access to your information and help you manage your services. To learn how to create an account, click here.

You can also secure access to your personal information by enabling two-factor authentication. You can do this by going to "My account", and then "Security". For further information on how to keep your account secure, read the "How do I secure my account?" section below.

Where can I find my OVHcloud customer code?

Your customer code is located in the OVHcloud Control Panel in the "My account" area. It looks like this: 0123-00-01. You can also use your email address to log in to the OVHcloud Control Panel. This is the email address to which all messages (account creation confirmation email, order confirmations, renewal emails, etc.) from OVHcloud are sent.

For more information about finding your customer code, see this guide.

What if I cannot log in to my customer account?

For various reasons — such as forgetting your password, or losing access to your email address or your mobile phone — you may not be able to log in to the OVHcloud Control Panel. If this happens to you, please follow this guide, which is designed for resolving situations like this.

How do I change my personal information?

To view or change your personal details, log in to the OVHcloud Control Panel with your login credentials. You can access your personal information by clicking directly on your name and initials in the top right-hand corner of your dashboard in the OVHcloud Control Panel. See this guide for more details.

Tip: Want to change the email address for your OVHcloud account? A confirmation request will first be sent to the email address you currently have listed in the OVHcloud Control Panel.

How do I add my telephone number correctly to my account?

Your telephone number needs to be entered in its international format. You must first select the country code for your phone number to be accepted.

How do I change my contact email?

Before you make any changes, please ensure that all contact email addresses are valid, otherwise the request will not be successful. For full instructions, please see our dedicated guide.

How do I secure my account?

You can choose from several solutions to secure your account, such as:

choosing a complex password
regular renewal of this password
two-factor authentication

Two-factor authentication is available via One-Time Password and Security Key. You can also add IP restriction (authorization or refusal of access to certain addresses) to your Control Panel. These options are all available in the “Security” section, after clicking on your initials in the top right-hand corner of the OVHcloud Control Panel Dashboard.

For more information, see our guides on password management, two-factor authentication, and IP restriction.

How do I enable two-factor authentication (2FA) on my OVHcloud account?

After you have created your OVHcloud customer account, we recommend securing your personal data by enabling two-factor authentication. To do this, please go to the “My account” section, then “Security”. To enable 2FA, you can use either of these options:

From a mobile application compatible with Android, iPhone, or Windows mobile
Using a U2F-compatible security key

For further information, please refer to our guide.

How do I disable two-factor authentication/2FA on my OVHcloud account?

If you would like to disable the two-factor authentication method you have set up, please log in to the OVHcloud Control Panel, go to the “My account” section, then “Security”. You can then disable the various security devices one by one. However, if you no longer have access to the OVHcloud Control Panel because you have lost your two-factor authentication device, please contact OVHcloud support so that an advisor can manually disable the device. They will request supporting documents from you to proceed with this.

More details are available in our dedicated guide.

What do I do if my OVHcloud account has been hacked?

If your OVHcloud account has been fraudulently used (identity, payment method, etc.), we strongly recommend contacting your bank to stop payment activity from your account.

Although it is not necessary to submit supporting documentation of the fraudulent use, it is recommended to save such information until the issue is resolved.

Your Customer Code will then be blocked. Services that were fraudulently ordered will be deleted and automatically refunded.

Finally, to regain control of your customer account, we may ask you to change your email address and/or password via this link.

I have received an email that appears to be a phishing scam impersonating OVHcloud, how do I report it for verification?

To identify and report a phishing email, please refer to our dedicated guide.

You can report any abusive behavior or illegal content on the dedicated OVHcloud platform https://us.ovhcloud.com/abuse/. Select the category concerned, then enter information into the fields requested.

Logs and technical elements can only be sent to the owner of the service concerned. Please do not include any personal data in these fields.

After abuse has been reported, what happens to my report?

Your report will be processed as soon as possible by OVHcloud’s abuse team. Your complaint will be analyzed, and we will provide you with further details. If any of our customers’ abusive behavior is proven, we will inform you and take the necessary measures with the people concerned to put an end to it as soon as possible.

OVHcloud has sent me an email flagging potential abuse from my services, what should I do?

If abusive behavior has been reported to us or detected by our teams, you will receive an email informing you of the necessary measures to take to investigate and stop the abusive behavior and/or remove any illegal content.

To ensure that your services are not being controlled by a third party (e.g. following a hacking incident), we recommend checking that your services are secure:

If abuse is detected on one of my OVHcloud services, how can I avoid a suspension?

You will be contacted by our Abuse Team with a plan of action to take to put your account back in good standing. All steps of this action plan must be completed.

I replied to the OVHcloud Abuse team, but my service is still blocked. What should I do?

The most likely case for this is that not all actions prescribed in the message from our Abuse Team were followed. Please check that every item in the instructions provided has been completed.

Deleting your account

You can request for your account and all of the data associated with it to be deleted by contacting our customer support team.

To delete your account, you will need to meet the following conditions:

Your account must no longer contain any services.
Your account must not have any outstanding bills or unpaid orders.

Go further

For more information and tutorials, please see our other My Account support guides or explore the guides for other OVHcloud products and services.

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