OVHcloud US Support strives to be flexible and easily accessible for every user. Not every customer will have the same preference, so we provide multiple ways to contact us including; tickets, chats, and Twitter, to request support. The purpose of this tutorial is to walk you through how to contact our support team using whichever support channel works best for you.
Create a Support Ticket
First, log in to the OVHcloud Manager. On the Dashboard page, click See all in the "Recent support tickets" box.
On the "My support requests" page, click the + Create a support request button.
Go through the prompts in the following popup and fill in your ticket when prompted to do so. Make sure to give as much information as possible to allow our agents to troubleshoot your issue as effectively as possible.
When you are finished writing your ticket, click the Create a ticket button to submit your request. You will receive a confirmation email that your request has been received.
Tweet us via Twitter
At OVHcloud US, we allow our customers to contact support via Twitter. Send us a tweet @ovh_support_us. You will receive a Twitter response from one of our agents as soon as possible.
For account-specific information, we will send you a DM (Direct Message) with additional steps. Follow us on Twitter, @ovh_us, to get the latest updates about our company.
No matter which way you choose to receive support, you can rest easy knowing that your requests will reach the same excellent professionals. We invite you to take advantage of whichever method works best for you and we look forward to assisting you.