All About APAC Region Servers – Support Guides

OVHcloud US now offers servers in our Sydney (SYD) and Singapore (SGP) data centers. In this article, we will cover the differences in how these services will be consumed by our customers compared to services in other data centers.

Overview

Specifically in the SYD and SGP data centers, you will be throttled when you reach your data limit. When you get close to this limit, you will be sent an email prompting you to upgrade your data to avoid being throttled. Let's take a look at how to view your data usage and how to upgrade your public bandwidth.

Viewing Your Data Usage

In order to view your data usage, log into the OVHcloud Control Panel. Select the server on which you wish to check your usage and scroll to the bottom of the General information tab and you will see the following box.

Use this to keep track of your data usage.

Upgrading Your Bandwidth

To upgrade your bandwidth, first log into the OVHcloud API. First, find your service ID using the following API call:

GET /dedicated/server/{serviceName}/serviceInfos

Enter your hostname into the empty field. The output should look like this:

{
  expiration: "2023-02-01"
  contactAdmin: "john.doe@example.com"
 -renew: {
     period: 1
     manualPayment: false
     deleteAtExpiration: false
     forced: false
     automatic: true
  },
  canDeleteAtExpiration: false
  creation: "2022-06-29"
  engagedUpTo: null
  contactBilling: "john.doe@example.com"
  renewalType: "automaticV2012"
  contactTech: "john.doe@example.com"
 -possibleRenewPeriod: [
     1,
     3,
     6,
     12
  ]
  status: "ok"
  domain: "ns1234567.ip-203-0-113.net"
  serviceId: 1234567
}

Copy down the service ID for the server (highlighted in red here). Next, we will find the service ID for the server's traffic. To do so, use the following API call:

GET services/{serviceId}/options

Enter the service ID you copied in the previous step into the empty field. Locate the portion of the output that looks like this:

 },
-resource: {
    displayName: "ns1234567.ip-203-0-113.net"
    name: "ns1234567.ip-203-0-113.net"
    state: "active"
   -product: {
       name: "traffic-25tb-1000"
       description: "1Gbps bandwidth - Limited traffic 25TB"
    },
    resellingProvider: null
 },
 serviceId: 1234567
 parentServiceId: 1234567
-customer: {
     contacts: [ ]
 },

Your traffic will have a name in a format similar to our example here: traffic-25tb-1000. Copy down the service ID for the server's traffic (highlighted in red here).

Next, check the available upgrade options by using the following API call:

GET /services/{serviceId}/upgrade

Locate the portion of the output that corresponds to the plan you wish to purchase. In this case, we will purchase unlimited traffic:

 planCode: "traffic-unlimited-1000-syd-ca"
 productName: "traffic-unlimited-1000"
 productType: "cloud_service"
-prices: [ [

Next, we will generate a URL to begin the order using the following API call:

POST /services/{serviceId}/upgrade/{planCode}/execute

Fill in the relevant fields as seen in the screenshot below. Note that the service ID in question is the service ID for the network traffic, not the physical server.

Scroll to the very bottom of the output and click the generated link. Proceed through the order funnel to complete your purchase. If the payment button is not grayed out, your order will be complete following the order funnel. If it is grayed out, follow the steps below.

Copy the order number from the order funnel's first page as seen in the screenshot below.