The RACI below details shared responsibilities between OVHcloud and the customer for Dedicated Servers services. This shared model can help relieve the customer’s operational burden.
| Roles |
| R: Is in charge of carrying out the process |
| A: Guarantees the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity |
Customer |
OVHcloud |
| Choose the location of dedicated servers |
RA |
I |
| Size dedicated servers as needed |
RA |
I |
| Choose options as needed |
RA |
I |
2. Service availability
2.1. Install service
| Activity |
Customer |
OVHcloud |
| Produce, transport, deliver, and maintain physical machinery and buildings |
CI |
RA |
| Install and configure the internal functional building blocks to the dedicated server that are required to keep it in operational and secure condition (firmware, BIOS, BMC, IPMI, etc.). |
|
RA |
| Buy and hold licenses and usage rights for the OS used |
RA |
|
| Deploy initial network configuration to devices |
I |
RA |
2.2. Reversibility model
| Activity |
Customer |
OVHcloud |
| Transfer your data (OS, software, backups, etc.) according to your choice |
RA |
|
| Activity |
Customer |
OVHcloud |
| Install the OS |
RA |
RI |
| Install the software on your dedicated server |
RA |
|
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity |
Customer |
OVHcloud |
| Ensure network accessibility of the Dedicated Server |
|
RA |
| Manage the software installed on the Dedicated Server |
RA |
|
| Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Bare Server |
RA |
I |
| Add/remove options/hardware on the Dedicated Server |
I |
RA |
| Adapt the OS configuration to the hardware resources in use |
RA |
|
3.1.2. Access management
| Activity |
Customer |
OVHcloud |
| Manage access and security policy for Service users |
RA |
|
| Manage physical and logical access to infrastructures for OVHcloud teams |
I |
RA |
| Manage access to the manager |
RA |
I |
3.1.3. Monitoring
| Activity |
Customer |
OVHcloud |
| Monitor the proper functioning of physical devices (utilities) that are part of the Dedicated Server |
I |
RA |
| Monitor physical resource performance |
RA |
R |
| Process and clear alarms from Dedicated Server managed devices |
I |
RA |
| Keep logs of the information system hosted on the Dedicated Server |
RA |
|
| Keep logs of the Control Plane that manages the Dedicated Server |
|
RA |
| Monitor the performance of services installed on the Dedicated Server |
RA |
|
3.1.4. Storage
| Activity |
Customer |
OVHcloud |
| Create, modify, control, restore, and delete backup jobs |
RA |
|
| Manage content hosted on infrastructures |
RA |
|
| Ensure data continuity and sustainability |
RA |
|
| Carry out maintenance on the storage and backup devices provided by OVHcloud |
|
RA |
3.1.5. Connectivity
| Activity |
Customer |
OVHcloud |
| Ensure that automatic network management systems work (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server) |
I |
RA |
| Manage IP addressing plan |
RA |
I |
| Filter network connections and deploy a secured architecture following business needs (FW, WAF, IPS/IDS, trusted protocols, etc.) |
RA |
|
3.1.6. Management
| Activity |
Customer |
OVHcloud |
| Ensure the security of management infrastructures (API, control plane) |
R |
RA |
| Ensure the security of OS, software, and middleware installed on Dedicated Servers |
RA |
|
| Manage the security of data stored by the Customer on Dedicated Servers |
RA |
|
| Manage the physical security of equipment and infrastructures hosted at OVHcloud |
I |
RA |
3.1.7. Business continuity
| Activity |
Customer |
OVHcloud |
| Manage automatic management systems for the infrastructure provided |
I |
RA |
| Maintain a business continuity and disaster recovery plan for the hosted IS |
RA |
|
3.2. Event management
3.2.1. Incidents
| Activity |
Customer |
OVHcloud |
| Replace the defective hardware elements of the Dedicated Server |
I |
RA |
| Create support tickets in the event of hardware and network issues and provide valid contact information for account |
RA |
I |
| Handle hardware and network incidents |
I |
RA |
| Process other incidents |
RA |
|
| Restore machine backups |
RA |
|
3.2.2. Changes
| Activity |
Customer |
OVHcloud |
| Deploy patches, update and configure the OS, software, middleware, and information systems hosted on Dedicated Servers |
RA |
|
| Schedule changes requested by customer |
RA |
RI |
4. Reverting
4.1. Reversibility model
| Activity |
Customer |
OVHcloud |
| Schedule reversibility operations |
RA |
|
| Choose new infrastructures to use after reversibility |
RA |
|
4.2. Data recovery
| Activity |
Customer |
OVHcloud |
| Manage reversibility operations |
RA |
|
| Migrate/transfer data |
RA |
|
5. End of service
5.1. Configuration destruction
| Activity |
Customer |
OVHcloud |
| Terminate service contract |
RA |
I |
| Decommission client-related configurations |
|
RA |
5.2. Data destruction
| Activity |
Customer |
OVHcloud |
| Securely destroy data on storage media |
|
RA |
| Destroy storage media that has reached its end of life or when the secure destruction processes are generating errors |
|
RA |
| Provide a certificate of destruction (upon request) |
I |
RA |
Go further
For more information and tutorials, please see our other Dedicated Servers support guides or explore the guides for other OVHcloud products and services.
