The RACI below details shared responsibilities between OVHcloud and the customer for the Public Cloud Block Storage service. This shared model can help relieve the customer’s operational burden.
| Roles |
| R: Is in charge of carrying out the process |
| A: Accountable for the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity |
Customer |
OVHcloud |
| Choose the Block Storage scale following business needs (Classic, High speed, ...) |
RA |
I |
| Provide personal data needed for service subscription |
RA |
I |
| Choose a service location aligned with the location of Instances |
RA |
I |
2. Service availability
2.1. Install the service
| Activity |
Customer |
OVHcloud |
| Produce, route, deliver, and maintain physical Instances and hosting buildings |
I |
RA |
2.2. Reversibility model
| Activity |
Customer |
OVHcloud |
| Import format images supported by OpenStack infrastructure |
RA |
I |
| Activity |
Customer |
OVHcloud |
| Choose the volume type and storage sizing adapted to the need |
RA |
CI |
| Install software needed |
RA |
|
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity |
Customer |
OVHcloud |
| Manage data security hosted on the service (confidentiality, integrity, backups, etc.) |
RA |
|
| Manage network accessibility of storage volumes within attached Instances |
|
RA |
| Decide to add / remove a Block Storage option (resizing, create a snapshot, create a backup volume) |
RA |
I |
| Carry out to add / remove a Block Storage option (resizing, create a snapshot, create a backup volume) |
I |
RA |
| Install needed security bricks and tools |
RA |
|
| Administrate storage service |
I |
RA |
| Administrate data |
RA |
|
| Manage backups |
RA |
|
| Manage backups following Customer request (optional) |
CI |
RA |
3.1.2. Access management
| Activity |
Customer |
OVHcloud |
| Manage access rights to the OVHcloud Control Panel |
RA |
I |
| Manage physical and logical access to infrastructures for OVHcloud teams |
I |
RA |
| Manage access and security policy for service users |
RA |
|
3.1.3. Monitoring
| Activity |
Customer |
OVHcloud |
| Manage and monitor physical server's capacity in support of Public Cloud services |
|
RA |
| Monitor Block Storage clusters' performances |
I |
RA |
| Retain logs of control plane for Instances monitoring (API, hypervisor) |
|
|
| Retain logs of Information System hosted on Instances |
|
|
| Monitor the proper functioning of physical devices (utilities) in support of the service |
|
|
| Create, modify, control, restore, delete jobs of backups |
|
|
| Create jobs of backups following subscription to Automated backups option |
AI |
R |
| Maintain storage and backup devices used for the service |
|
RA |
3.1.4. Storage
| Activity |
Customer |
OVHcloud |
| Manage data encryption of storage space allocated |
RA |
|
3.1.5. Management
| Activity |
Customer |
OVHcloud |
| Provide inventory of storage volumes used |
I |
RA |
| Manage the security of management infrastructure (API, control plane) |
|
RA |
| Manage security of OS, software, and middleware installed on Instances |
RA |
|
| Manage physical security of equipment and hosted infrastructures |
I |
RA |
| Manage data security hosted on storage volumes |
RA |
|
3.1.6. Business continuity
| Activity |
Customer |
OVHcloud |
| Perform periodic restoration tests |
RA |
|
| Maintain a business continuity and disaster recovery plan for IS hosted |
RA |
C |
| Manage automatic management systems for the infrastructure provided |
I |
RA |
3.2. Event management
3.2.1. Incidents
| Activity |
Customer |
OVHcloud |
| Process hardware and network incidents (tickets and contacts) |
AI |
RA |
| Process other incidents |
RA |
|
| Replace faulty hardware on physical servers and hard disks |
I |
RA |
| Restore backups of data volumes |
RA |
|
| Realize backup recovery in case of subscription to an option managed by OVHcloud |
A |
R |
3.2.2. Changes
| Activity |
Customer |
OVHcloud |
| Deploy updates and patches of OS, software, middleware, and Information System hosted on Instances |
RA |
|
4. Reversibility
4.1. Reversibility Model
| Activity |
Customer |
OVHcloud |
| Plan reversibility operations |
RA |
|
| Choose fallback infrastructures |
RA |
CI |
| Export data in QCOW2 format |
RA |
I |
4.2. Data recovery
| Activity |
Customer |
OVHcloud |
| Manage reversibility operations |
RA |
|
| Migrate/transfer data |
RA |
|
5. End of service
5.1. Destroy configurations
| Activity |
Customer |
OVHcloud |
| Destroy configurations at the end of service following contract termination |
|
RA |
5.2. Data destruction
| Activity |
Customer |
OVHcloud |
| Destroy data hosted on volumes storage |
|
RA |
| Destroy end-of-life storage devices |
|
RA |
Go further
For more information and tutorials, please see our other Public Cloud support guides or explore the guides for other OVHcloud products and services.
