Learn what information will be visible and provided to you when the OVHcloud's internal Anti-DDoS protection is triggered on behalf of your Dedicated Server or VPS.
Requirements
- a Dedicated Server or VPS that has been hacked
- access to the OVHcloud Control Panel
Anti-Hack information
Dedicated Server
When Anti-DDoS protection is triggered on your Dedicated Server, you will see a message displayed in the OVHcloud Control Panel: "Your server has been hacked. Please contact our support team for instructions on what to do next."
Your server can be booted in rescue, which will allow a restart and the installation of the operating system. Below are the boot options for your server:
| Name | Function | Status |
|---|---|---|
| Rescue | Will allow a restart or the reinstallation of the operating system. | Hacked |
| Rescue FTP | Will allow a restart or the reinstallation of the operating system. | Hacked |
| rescue-ftp - OVH Anti-Hack rescue | Will not allow a restart or the reinstallation of the operating system. | Hacked and blocked |
At this point, you will need to refer to our Customer Support Team for further instructions.
VPS
When Anti-DDoS protection is triggered on your VPS, your VPS will be placed in rescue mode.
In addition, a support ticket stating the following will be opened on your behalf.
From:
<YOU>This is an auto-generated notice.
Dear Customer,
Abnormal activity has been detected on your VPS vps-XXXXXXXX.vps.ovh.us.
Your VPS has been placed in rescue mode. This is so that you can intervene on your VPS and resolve the issues flagged up. An email containing information on rescue mode has been sent to you.
Actions can no longer be carried out on your VPS via your Manager/API. Only the following actions are possible:
- Reinstallation of your VPS.
- Use of rescue mode to resolve the problems flagged.
Once the issues have been resolved, please contact our technical support to get it restored to normal mode. Please do not hesitate to contact our technical support team so that this situation does not become critical.
OVH Customer Support
Go further
For more information and tutorials, please see our other Dedicated Servers support guides or explore the guides for other OVHcloud products and services.