Learn about how to recognize a phishing email and what to do if you click on a fraudulent link.
Phishing is the act of sending an email asking you to click on a link that redirects you to a form. This form fraudulently imitates a known brand’s design and asks you to enter your personal information.
Requirements
- no specific requirements
Instructions
Receiving phishing emails that claim to be from OVHcloud
Identifying a phishing email
If you have received an email claiming to be from OVHcloud and you are unsure whether it genuinely originated from us, you should look for any signs that it is a phishing attempt. Here are a few visual details that will help you tell an OVHcloud email apart from a phishing attempt.
Always check the following parts of the email:
| Item | Legitimate email | Phishing email |
|---|---|---|
| 1. Sender | Check that the address used to send the email ends in “@us.ovhcloud.com”. | Most of the time, the email will be marked as spam between brackets, and your customer code will not be shown OR will be incorrect. |
| 2. Subject | Check that your customer code and/or the email address associated with your account appear in the message’s subject line. | Most of the time, the email will be marked as spam between brackets, and your customer code will not be shown OR will be incorrect. |
WARNING: If in doubt, do not click any links provided in the email. All of your invoice, billing, and information can be accessed independently through the OVHcloud Control Panel. To learn how to access this information, see the following guides:
Reporting a phishing email
If you have carried out the checks set out above and are sure you have received a phishing email spoofing the identity of OVHcloud, please send us as much information as you can (the contents of the email, at the minimum) in the form on our abuse page.
I entered my personal details – what do I do now?
If you entered your credit card number on a fraudulent site
The only thing you can do is contact your bank as soon as possible to have your card blocked. Tell them the date and (if possible) the time at which you entered your credit card number.
Only your bank can cancel fraudulent transactions that may have been made without your knowledge.
If you entered your OVHcloud password on a fraudulent site
Log in to your OVHcloud Control Panel, and change your password.
To ensure that your solutions stay secure, we recommend setting a strong password. A strong password should:
- contain at least nine characters.
- contain at least one upper-case letter, one lower-case letter, and one number.
- contain special characters (e.g. %, #, :, $, *).
- not contain a dictionary word.
- not contain any personal information (e.g. your first name, last name, or date of birth).
- be stored in a password manager.
- be changed every three months.
- be different from any passwords that have been used before.
Go further
For more information and tutorials, please see our other My Account support guides or explore the guides for other OVHcloud products and services.