Managed Databases (also called Cloud Databases) allow you to focus on building and deploying cloud applications while OVHcloud takes care of the database infrastructure and maintenance in operational conditions.
The RACI below details shared responsibilities between OVHcloud and the customer for Cloud Databases services. This shared model can help relieve the customer’s operational burden.
RACI definition
| Roles |
| R: Is in charge of carrying out the process |
| A: Guarantees the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
For your information, a Service is considered a Cloud Databases service such as a MySQL, PostgreSQL, Caching, Kafka, Cassandra, or M3 cluster.
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
| Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation | RA | I |
| Choose service location | RA | I |
| Size services as needed | RA | I |
| Choose options as needed | RA | I |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
| Produce, route, deliver, and maintain physical machines, virtual machines, and hosting buildings | RA | |
| Buy and hold licenses and usage rights for software provided by OVHcloud | RA | |
| Buy and hold licenses and usage rights for backup solutions provided by OVHcloud | RA |
2.2. Reversibility model
| Activity | Customer | OVHcloud |
| Offer standard solutions and protocols for importing and exporting data | I | RA |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
| Use all virtual machines (nodes) deployed in the IaaS | RA | |
| Decide to add/delete resources to the existing service | RA | I |
| Add/delete resources to the existing service | I | RA |
3.1.2. Access management
| Activity | Customer | OVHcloud |
| Manage access and security policy for Service users | RA | I |
| Managing OVHcloud teams’ physical access to infrastructures | RA | |
| Managing OVHcloud teams’ logical access to infrastructures | I | RA |
| Managing access to the OVHcloud Control Panel | RA | I |
| Manage access to management interfaces specific to the Service (command line, API, etc.) | RA | I |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
| Monitor the proper functioning of physical devices (utilities) in support of the Platform as a Service | RA | |
| Monitor the proper functioning of virtual devices (utilities) in support of Platform as a Service | I | RA |
| Monitor physical and virtual resource performance | I | RA |
| Monitor service performance | RA | I |
| Process and pay for alarms from managed devices in the Cloud Databases infrastructure | I | RA |
| Maintain logs generated by Cloud Databases services | RA | RA |
| Keep logs of the Service hosted on Cloud Databases | RA |
3.1.4. Storage
| Activity | Customer | OVHcloud |
| Managing content hosted on Cloud Databases services | RA | I |
| Ensuring data continuity and sustainability | RA | |
| Perform storage and backup device maintenance | RA | |
| Create, modify, control, restore, and delete internal backup jobs | I | RA |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
| Operate automatic network management systems (architecture, implementation, software, and hardware maintenance for deployed public and private networks) | I | RA |
| Manage IP addressing plan | RA |
3.1.6. Management
| Activity | Customer | OVHcloud |
| Ensuring the security of management infrastructures (API, Control Panel) | I | RA |
| Ensure the security of the operating systems and software installed on the services | I | RA |
| Managing the physical security of equipment and infrastructures hosted at OVHcloud | I | RA |
| Maintain Cloud Databases services and their extensions | C | RA |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
| Manage automatic management systems for the infrastructure provided | I | RA |
| Maintain a business continuity and disaster recovery plan for hosted services | RA | I |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
| Intervening with Cloud Databases managed elements | RA |
3.2.2. Changes
| Activity | Customer | OVHcloud |
| Comply with the Public Cloud Enterprise Lifecycle Policy | RA | |
| Deploy patches, update software and information systems hosted in Cloud Databases | CI | RA |
| Confirm the customer's request to change the hardware or software for the Database service | A | R |
| Deploy patches, update and configure the information system using Cloud Databases | RA | |
| Perform preventive interventions on managed elements of the Cloud Databases | I | RA |
4. Reverting
4.1. Reversibility model
| Activity | Customer | OVHcloud |
| Schedule reversibility operations | RA | I |
| Choose fallback infrastructures | RA |
4.2. Data recovery
| Activity | Customer | OVHcloud |
| Manage reversibility operations | RA | I |
| Migrate/transfer data | RA |
5. End of service
5.1. Destroying configurations
| Activity | Customer | OVHcloud |
| Delete Public Cloud project services | RA | I |
Go further
For more information and tutorials, please see our other Cloud Databases support guides or explore the guides for other OVHcloud products and services.