Cloud Databases and Analytics allow you to focus on building and deploying cloud applications while OVHcloud takes care of the engine infrastructure and maintenance in operational conditions.
The RACI below details shared responsibilities between OVHcloud and the customer for Cloud Databases and Analytics services. This shared model can help relieve the customer’s operational burden.
RACI definition
Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process
For your information, a Service is considered a Cloud Databases or Analytics service* such as a MySQL®, PostgreSQL®, MongoDB®, Valkey, or Kafka®.
1. Before subscription
1.1. Specify service as needed
Activity
Customer
OVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation
RA
I
Choose service location
RA
I
Size services as needed
RA
I
Choose options as needed
RA
I
2. Service availability
2.1. Install service
Activity
Customer
OVHcloud
Produce, route, deliver, and maintain physical machines, virtual machines, and hosting buildings
RA
Buy and hold licenses and usage rights for software provided by OVHcloud
RA
Buy and hold licenses and usage rights for backup solutions provided by OVHcloud
RA
2.2. Reversibility model
Activity
Customer
OVHcloud
Offer standard solutions and protocols for importing and exporting data
I
RA
3. Service usage
3.1. Operations
3.1.1. Daily operations
Activity
Customer
OVHcloud
Use all virtual machines (nodes) deployed in the IaaS
RA
Decide to add/delete resources to the existing service
RA
I
Add/delete resources to the existing service
I
RA
3.1.2. Access management
Activity
Customer
OVHcloud
Manage access and security policy for Service users
RA
I
Managing OVHcloud teams’ physical access to infrastructures
RA
Managing OVHcloud teams’ logical access to infrastructures
I
RA
Managing access to the OVHcloud Control Panel
RA
I
Manage access to management interfaces specific to the Service (command line, API, etc.)
RA
I
3.1.3. Monitoring
Activity
Customer
OVHcloud
Monitor the proper functioning of physical devices (utilities) in support of the Platform as a Service
RA
Monitor the proper functioning of virtual devices (utilities) in support of Platform as a Service
I
RA
Monitor physical and virtual resource performance
I
RA
Monitor service performance
RA
I
Process and pay for alarms from managed devices in the Databases or Analytics infrastructure
I
RA
Maintain logs generated by Databases or Analytics services
RA
RA
Keep logs of the Service hosted on Databases or Analytics
RA
3.1.4. Storage
Activity
Customer
OVHcloud
Managing content hosted on Databases or Analytics services
RA
I
Ensuring data continuity and sustainability
RA
Perform storage and backup device maintenance
RA
Create, modify, control, restore, and delete internal backup jobs
I
RA
3.1.5. Connectivity
Activity
Customer
OVHcloud
Operate automatic network management systems (architecture, implementation, software, and hardware maintenance for deployed public and private networks)
I
RA
Manage IP addressing plan
RA
3.1.6. Management
Activity
Customer
OVHcloud
Ensuring the security of management infrastructures (API, Control Panel)
I
RA
Ensure the security of the operating systems and software installed on the services
I
RA
Managing the physical security of equipment and infrastructures hosted at OVHcloud
I
RA
Maintain Databases or Analytics services and their extensions
C
RA
3.1.7. Business continuity
Activity
Customer
OVHcloud
Manage automatic management systems for the infrastructure provided
I
RA
Maintain a business continuity and disaster recovery plan for hosted services
RA
I
3.2. Event management
3.2.1. Incidents
Activity
Customer
OVHcloud
Intervening with Databases or Analytics managed elements
RA
3.2.2. Changes
Activity
Customer
OVHcloud
Comply with the Public Cloud Enterprise Lifecycle Policy
RA
Deploy patches, update software and information systems hosted in Databases or Analytics
CI
RA
Confirm the customer's request to change the hardware or software for the Databases or Analytics service
A
R
Deploy patches, update and configure the information system using Databases or Analytics
RA
Perform preventive interventions on managed elements of the Databases or Analytics
Grafana® is a registered trademark of Grafana Labs and is used with the permission of Grafana Labs. OVH SAS and its subsidiaries are not affiliated with or endorsed by Grafana Labs.
Kafka® is a registered trademark of The Apache Software Foundation and has been licensed for use by OVHcloud, who has no affiliation with and is not endorsed by The Apache Software Foundation.
MongoDB® is a registered trademark of MongoDB, Inc.
MySQL® is a registered trademark of Oracle and/or its affiliates.
PostgreSQL® is a registered trademark of the PostgreSQL Community Association of Canada.
